Frequently asked questions
When will my order ship?
Orders are prepared and shipped within 1 to 5 business days. Once your order is on its way, you will receive a confirmation email with tracking details.
How can I track my order?
As soon as your order ships, you will receive an email with tracking information so you can follow it every step of the way.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you offer international shipping?
Shipping options are available at checkout based on your location.
Can I change or cancel my order?
We begin preparing orders quickly. If you need to make a change, please contact us as soon as possible and we will do our best to assist.
What is your return policy?
Returns are accepted within 30 days of delivery for unworn pieces in their original packaging.
How do I start a return?
Contact our team with your order details and we will guide you through the process.
Do you offer exchanges?
If you need a different size or style, reach out and we will help you find the best option.
What materials does RAUVE use?
RAUVE pieces are crafted using high-quality base materials and finished with a thick layer of 14K gold or refined 99.99% Pure Silver. Each piece goes through a multi-step process including shaping, polishing, and inspection to ensure consistency across the collection.
Will RAUVE jewelry tarnish or fade over time?
RAUVE jewelry is designed for everyday wear, but like all plated pieces, its longevity depends on care and usage. With proper care, your pieces will maintain their finish and shine over time.
How long does the gold finish last?
Our gold pieces are designed to hold their color and finish with regular wear. Avoiding water, chemicals, and friction will help extend their lifespan.
Is RAUVE jewelry waterproof?
We recommend removing your jewelry before showering, swimming, or exercising to preserve its finish and longevity.
Can I layer RAUVE necklaces together?
Yes. RAUVE necklaces are designed to layer effortlessly across different lengths, allowing you to build your own combinations.
Are RAUVE charms interchangeable?
All Charms are designed with a dual-function clasp that allows them to slide along chains or lock into place on compatible links.
How do I know if a charm will fit?
Each product page includes compatibility details so you can easily pair charms with the right necklaces, bracelets, or earrings.
Can I mix gold and silver pieces?
Absolutely. RAUVE is designed for modern styling, whether you prefer a single tone or a mixed metal look.
Can I wear RAUVE from day to night?
Yes. Every piece is designed to transition effortlessly from workday styling to evening looks.
How do I choose the right size?
Sizing details are provided on each product page where applicable. We recommend reviewing measurements before purchasing.
Are your pieces adjustable?
Many pieces are designed with flexibility in mind. Adjustability details will be noted on each product page.
Are the pieces heavy?
RAUVE pieces are designed to feel substantial yet comfortable for all-day wear.
What makes RAUVE different from other jewelry brands?
RAUVE is built around effortless styling. Our pieces are designed to be worn across moments, layered in multiple ways, and combined to reflect your personal style. Every detail, from finish to functionality, is considered so your jewelry feels as natural as it looks refined.
What makes RAUVE different from other jewelry brands?
Yes. Our collections are designed to move with you, offering a balance of durability, comfort, and versatility for daily use.