Refund policy

Return Window

We accept returns for online orders within 30 days of purchase.

Non-Refundable Items

Original shipping charges are non-refundable.

Return shipping is complimentary. A prepaid UPS return label will be provided for eligible returns.

Please note:

  • Exchanges are not covered under the complimentary return shipping policy.

  • Customers are responsible for shipping costs related to exchanges, including requests for a different metal colour or ring size.

Returning by Mail

To complete your return:

  1. Fill out the Return Form, including:

    • Quantity

    • Item number

    • Reason for return

  2. Pack your item(s) securely and include the completed form inside the package.

  3. Attach the prepaid UPS return label and drop off the package at any UPS location.

If you did not receive a return label, please contact us at hello@rauve.com.

Refund Timeline

Once your return is received and inspected, refunds may take:

  • Up to 7 business days to process

  • An additional 3–5 business days for the refund to appear on your original payment method

Please allow approximately 12 business days in total.

Exchanges

We currently do not offer mail exchanges.

To exchange an item, please return the original item for a refund and place a new order separately.

Contact Us: hello@rauve.com

Phone Number: +1(888)-329-9707

Address: 100 University Ave, Toronto, ON, M5J 1V6, Canada